Our Reviews

My visit was to have two tires checked due to screws being in them. I think it took too long for the replacement of two tires on two vehicles.I was there for over six (6) hours. I am accustom to going to dealerships with coffee, Bagels, donuts in the a.m. There was a Keurig coffee pot with no coffee supplies i n the service waiting area. You have to ask the service person in charge for a pod. You are given one pod, two little creamers, three packs of sugar and one cup. Then the Keurig needs to be serviced. There is an error code that is very visible. The Keurig looks like it has never been cleaned. The service areas is very nice with vending machines. I purchased a 2024 Tahoe from Open Road in October 2024. Based on my experience, I will probably not have my Tahoe serviced by Open Road in Union, NJ.

easy fast & reliable

The attention given to us by the representatives was amazing, we are really happy we stopped at this dealer and extremely happy with the trade in we managed to accomplish as well as the Chevy Trax 2025 we got. Thank you

excellent

WHEN I COME TO HAVE MY CAR SERVICED, I AM ALWAYS GREETED RESPECTFULLY & THEY ALWAYS DO AN AMAZING JOB 👏🏾

Open Road made the entire process easy. They were transparent and upfront on pricing. Danny Lopez was a pleasure to work with. Highly recommend him and his team at Open Road and I will definitely consider using them again on future vehicles.

ok

It's the same as always service

Our experience Open Road was very good. My car was taken in a timely fashion and we were very satisfied. My care was treated with care and we thank Chevy for having people who care about the customer and their job. Open Road is always willing to help the customer and that is very important.

Not good

Everything was good.

It was wonderful

very quick and very nice!

My experience was superb and very professional. The process was smooth and easy! I’d recommend this dealership to my family and friends.

Professional and efficient service!

I need to leave my truck for 2 days to diagnose some issue. There are no loaners, how am I supposed to move around if I don't have my truck and the same time need to leave it for 2 days?

Não lavar o veículo

I was in and out quick for my oil change.

Quality experience with Margaret including real time help with OnStar in car demo..

My experience was good

Outstanding

Your manager Jayson and the entire team was extremely helpful and nice. I would recommend that team anytime.

First oil change for my new car and Carlos and all the other employees were really nice

Great communication

My salesperson, Chris was very helpful and found the Tahoe I was looking for. He was very friendly and had a great attitude. Everyone at the dealership was very nice.

Okay but never received multiple inspection

Open Road had the vehicle I wanted, actually a few of them, and made the entire process painless. Margaret, my Sales Associate (sorry if not correct title), was awesome. You can tell she truly cares about her customers, and although she may be faced with a lot of ‘out of control’ impacts at the dealership, she doesn’t let it deter her from her mission of complete customer satisfaction. I’d recommend others to do business here, thank you again!

Jason was absolutely amazing. What a stud

It was good communication was good

Very professional staff.A great experience overall. I will highly recommend Open Road to anyone in need of a new vehicle. From the time we walked in the door till we were finished was a wonderful no pressure experience. I’m proud to be part of the open road family

Great experience, especially working with Chris "Rock"

Customer Service was excellent. Carlos explain everything and time frames that work would be completed.

Best experience in have every had,Margaret was amazing, very professional and so nice to work with,mike the general manager was absolutely awesome too...I buy a new car every year and I must say,im now open road customer for life...

Carlos from the service dept was helpful and knowledgable and I was able to get a quick and convenient appointment.

Good job guys

Rasheed was an excellent salesman and did a great job explaining the process. There was only one finance representative available at the time, so the paperwork took a bit longer to complete and sign but overall, the service was fantastic!

Very Helpful and friendly made you feel comfortable

Took care of everything I needed.Took a little longer than should have because they tried to reach me on an old phone number that I had changed with the service dept prior to getting service.

Very helpful and knowledgeable.

My car has been an issue since purchased. The service dept did not stand by their vehicle and take care if the issues. They are not normal wear and tear, all caused by issues with the car from the beginning. It is almost criminal the way I have been treated and all the money I have out into this car. I was so excited to purchase a new car and have been so disappointed the entire time. Nothing but problems. Open road should be able to find and fix issues so they do not cause new issues. I feel the issues with my car are all due to issues they missed from the begining and will never purchase another GM vehicle as they do not stand by their product.

Great place

Daniel was very easy to work with. Services was completed in a timely manner.

Margaret was professional and no-no sense throughout the whole experience. This dealership was a pleasant surprise after my local dealer tried multiple shenanigans. My next vehicle will most likely be purchased here thanks to Margaret.

Very disappointed! My service writer was Carlos Duquesne and he was very unprofessional. I understand they need to sell services to make commission but you don't act unprofessional when the customer denies having the service done. I came in because I had a msg on my dashboard that the brake sensor system needed to be checked. He told me that the sensor that sends that msg comes with the brake pads and that I needed new ones in the front. I told him that I had just replaced my front brake pads 3mths ago in March. The mechanic didn't even take a wheel off to get a better look at the pads I had to insist and get upset for him to do so. After looking at the brakes I told him if the pads were worn that I would be going back to where I had them replaced to see what they would say about this. Both Carlos and the mechanic laughed sarcastically and said simultaneously "why didn't you go there in the first place" like I was wasting there time. I would have but I thought the issue was a warranty item and not the pads. When I came in I am 100% sure I had all of my lug nuts but when I got my truck back I was missing the lock nut from the wheel that the mechanic had taken off. My lock key was in my center console but not where I had left it for him so he obviously used it to take the wheel off but didn't replace it out of spite! I asked Carlos to please have him give it back to me and the mechanic said the car didn't have it when it came in. I know this is Not true!! Carlos also wanted to charge me $120 diagnostic fee since I wasn't getting the brakes replaced there. I refused to paid this since he didn't have to do anything and only looked at the message and right away said I needed brake pads. I had to beg them to take the wheel off so that I could get a good look at the brake pads with them. I asked to speak to the manager who didn't come out to speak to me after a few minutes Carlos came back out and said I only had to play for the oil change and they were going to waive the diagnostic fee. When I realized I was missing the lock nut I asked to speak to the manager again who then came out to speak to me and was very sarcastic and very blase of the whole situation and basically said you can't prove that you came in with the nut. I asked him to look at the cameras I noticed that there are cameras inside of the service area. He instead showed me a little video clip that is made of the truck to see that there is no damage when it comes in or to show if there is damage and on that little clip video there was no way of seeing whether or not all of the lug nuts were on the wheels. I feel leaving without all of the lug nuts on the wheel is dangerous it's a safety issue!!! When I left open road I called another dealer and was able to make an appointment for the very next day. I had them check the same message on the screen and ask them to check my oil level because I had had the oil change done at Open road and didn't feel confident that everything was done properly at this point. I was told that the filter and the drain plug we're both loose and leaking. They told me that the brake pads did in fact need to be replaced they couldn't explain why my brake pads would be so low if I had just had them done in March but the fact of the matter is that they did need replacing and that the pads would come with the sensor that sends the signal to the screen. Very nice very professional I had them do the service and replace my pads which fixed the issue with the message on the screen and they returned my old brake pads so that I could take them back to where I had had the brakes done a few months prior to find out what had gone wrong. I was also able to purchase a new lock nut from the manufacturer after finding a number code like a key code in the baggie the lock key comes in with an 800 number. I am now waiting for it to arrive in the mail. Needless to say I purchased my Chevy Silverado 1500 from open road Chevy but I will never ever return to their service department. And I will think twice about going back and purchasing another vehicle from them as well. I lease all of my vehicles so every three or four years I get a new vehicle when my lease is over.

My daughter took the car for an oil change.

Quick and easy service! Will come again! Thanks to Dan from Service

Work was done in a timely fashion.

GREAT!!!

Courteous and helpful

Carlos was great!

Rasheed was the best

I was very happy with the time it took them to finish my service.

Muy buen cervicio

It was great!

Service advisor Dan Murphy is very responsive via phone and text. Clear information about diagnosis, and timing for completion. Really one of the consistently best service experiences I've had, across a variety of brands and dealerships.

Everyone is very nice, helpful and understanding.

Really bad this time.oil fingerprint in the dor. 10 dollars coupon couldn't use.when I was there they should tell me about cabine air filter and antifreeze low.not by email when I was left

Service is fast and easy. Service advisor (Daniel Murphy) is very polite to explain the needed service.

I got maintenance service done. My advisor Danny is the best. Referred me what I need to get done on my vehicle. Customer service excellent even to lady who does payment. Beautiful setting comfortable seats, plug outlet accessible. My fav dealership

The service team at Chevy Open Road worked diligently on my vehicle. Every time I need service, I do not wait for too long.

They went out of the way to make sure that my experience was a good one.

The sales manager was on good And the sales manager was nasty

I had a fantastic experience with Carlos from customer service. From the moment he got on the line, he was friendly, patient, and incredibly helpful. He took the time to really listen to my issue, explained everything clearly, and made sure I was fully taken care of before ending the call. Carlos went above and beyond to make the process smooth and stress-free. It’s rare to find someone so genuinely committed to helping customers and making them feel valued. If every customer service rep were like Carlos, the world would be a better place! Thank you, Carlos—you turned a frustrating situation into a positive one.

Service advisors are very polite .

Very helpful

Good

It was great ( They have to fix that soda machine) or call the company for exchange…

It was good

I brought my 2024 Corvette in for the first time for service when a check engine light was on. It started out not so great of an experience with communication and figuring out what is wrong. When I voiced my concerns it was dealt with professionally and in the end I think the person helping me did a good job.

I dropped the car off for a repair job. They told me a couple days. But hey I was surprised when they called me back to say it was ready the same day. All my issues were solved so I have no complaints.

Through, kept me informed about the process

New Car. Dealership has been upgraded. Carlos who’s been there a while was the technician and very attentive. Excellent customer service.

Staff very kind and friendly, very professional. Thank you all

good

Daniel Murphy was excellent. Very knowledgeable, professional, and got the repairs finished within just hours. I would recommend to everyone.

I like that they were clear about the process to check my car, then pinpointed the problem. They even explained what the part ( that needs replacement) does. Also, I appreciate I didn't have to wait so long for that information. Although I have to wait for the part to arrive, it will get fixed. With my past experiences with Open Road Chevy service department, I know they will get the job done. And I greatly appreciate that service.

Great and fast service!

Danny was great from start to end! Made the process so smooth and easy

I was able to book online (chat) easily, I was well received and the service was fast, I have nothing to complain about.

The work was done fast,.

Daniel and the manager took time to discuss the car’s needs with me.

friendly staff

Staff was awful and wasted my time. Bad communication and customer service.

Carlos was great! He was very informative about my car and detailed. Great Guy!

Service manager is very rude. Talks abruptly and no help. When my truck was done I paid my invoice. He handed me to key and said truck is outside. It was 95 degrees and I was searching for my truck. Asked lot attendant who refused to help me. I went back inside service dept and an employee went looking for my truck. He drove it up to where I was waiting I spent 52.000 dollars and didn’t get the respect I deserved in service department. Advisor should have gotten my truck for me

Everyone was INCREDIBLY hospitable. I had such an easy experience and walked out with the car I wanted. Rasheed, Felix and Oscar were all amazing.

Great job by everyone

I brought my 2016 Traverse in for a recall repair. I was given a service ticket an paperwork to sign only a few minutes after arriving. The repair was one in just over an hour's time which was the estimated timeframe I was given. Everything went smoothly and I am happy with the experience I had yesterday.

a wonderful and pleasant experience at Open Road Chevrolet in Union. the staff patient, kind and understanding with my car situation

.

Everything went well, they were very nice and gave me the best deal to fit my needs.

Better experience than other dealerships in the past

Very professional

Everyone was very professional

Did not I like it

5 hours for an oil change and wheel alignment is just too inconvenient

Daniel was amazing, he knew right away what we were talking about, and fixed it right away. We are so happy we came to Open Road!

Great service

The employees responsible for greeting customers were professional and friendly. The vehicle was taken on time and all work completed very timely. The same individual who greeted me in the morning came back after the service was completed to have me sign the completed work order and told me where my car can be picked up. I also received a text from the service center advising me of the vehicle inspection and that it passed all of the inspected areas.

enjoyable & pleasant.Very comfortable.

Unlike pass appointments I was in and out in a hour just like my advisor said.

Terrible experience.

It was easy and awesome service

my salesman wadley lied to me

It was ok

Fast Service

Best customer service in the area!!!

Poor. Suggested I needed something that wasn’t needed to be done and put on the invoice that I was the one who said the fuel pump was leaking which was false. I never noticed the car leaking oil and that’s what the invoice says I stated which I didn’t. Most likely would never come back to this Chevy again

Great

They are very accommodating and honest

Daniel really took care of me

It was quick and efficient.

Wadley is amazing at what he does! He’s friendly, patient, and very helpful. I first came to him in August just to check numbers, and even though I can be a bit indecisive, he worked with me without any pressure. I came back on September 13th because I felt comfortable buying with him. I originally wanted a 2025 Chevy Trax, but ended up leaving with a beautiful blue Chevy Equinox that caught my eye. Thank you, Wadley, for making the whole process smooth and enjoyable. If you’re looking for a vehicle, go see him you won’t regret it!

Fast service. Great experience

Quick service

Always excellent

The experience was very great thank you

The interest rate they charge me is too much. Other dealers are giving 0% interest rate

Keep the customer up to date on there car

The technician shouldn’t be so quick walking around the factor say that there isn’t anything wrong initially. Carlos is always a pleasure to work with to get issues resolved

upon arrival there is always someone there to greet me and take my car inside. I have always had the pleasure of a very nice person, I get text on my services even as I wait.

Good service

great customer service.

I went in was quoted prices then when it was time to pay the price was higher I went in for new tires and a wheel alignment it took them 6 hours to get my truck done 6 hours I missed a day at work for something that should have taken a hour Carlos the adviser is a liar and not a man of his word

The salesperson was very kind, and the service was excellent. I’ll be happy to come back in the future for another vehicle purchase.

The service advisors are always professional and fully communicate the work to be done to be sure we are aligned. I waited for the vehicle to be serviced, it was done quickly and all agreed services were performed.

My experience at Open Road Chevrolet was a great one. Sat down with Margaret told her what I was looking for, in no time we had a deal worked out.